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Help & Setup

Thank you for your interest in PUCK!

Get ready to simplify your life and home by having all your remote controls conveniently on your smartphone! Our informational videos below will help you setup your Puck, but if you have any additional questions, don’t hesitate to chat with our Puck experts!

Setup PUCK

Change Code Set

Finding the IR Sensor

Part 1: Set Up Remote

Activate PUCK

Remove the plastic pull tab that is inserted into the PUCK to prevent the battery from activating PUCK.

Connect

Go to the App Store and search for “Puck Remote” by SmashToast, Inc.

Download and open the free app

Tap “Connect to Puck”

Tap“Blink” to identify Puck.

Tap the name of the Puck to begin setup

Components

Select the type of device you wish to setup (TV, Soundbar, etc.)\

Manufacturer

Select the manfucturer of your device

Name your Remote

Choose a name for your remote (Bedroom TV, Soundbar, etc.)

Important: Some manufacturers have multiple code sets, sometimes based on model.  Try the default if you are unsure which to use.  This can always be changed later in the remote settings.

Optional:  You may add a description, location or unique name for Puck.

Tap “Save” to save remote

Part 2: Place Puck

Test Puck

With the arrow on the top of Puck facing toward device, move the puck slowly IN FRONT OF the device, about a foot away, while pressing ANY command on the remote app TO HELP YOU FIND THE INFRARED (IR) RECEIVER ON YOUR DEVICE. If you do not receive a response, it may be necessary to change the code set on the remote in the settings.

Place Puck

Once your device responds to Puck, peel the backing off the attached adhesive and place Puck near the IR receiver. Puck position can be adjusted if necessary to optimize signal to your device.

Troubleshooting

Visit getpuck.com for instructional videos, FAQs and customer support.

Copyright © 2018 SmashToast, Inc. All Rights Reserved.