Does the phone with the PUCK Remote App need active service to use?

You do not need active mobile service, but you will need internet access to set PUCK up. After it is setup, PUCK communicates with the phone via Bluetooth, so internet access is no longer needed.

Can PUCK do macros so that it does several things at once (i.e., turn on tv, apple tv, set input to hdmi1, etc)?

Currently the app does not allow for macros.

Will multiple PUCKs link to a single phone at once?

The PUCK Remote App can connect to an unlimited number of PUCKs to a single phone and control many devices.

Can PUCK pair with several phones?

PUCK can be setup with multiple phones, but the current version only allows 1 phone/tablet to connect while the app is open. As soon as you navigate away from the app, another phone can pair with PUCK.

How much does PUCK track what I do, what I buy, where I go, what I see, what I hear?

We value your privacy!

PUCK CAN:

• Track app installations & crash analytics
• Track manufacturer & device type

PUCK CANNOT:

• Track location
• Track purchase data
• Listen to you
• See you

PUCK is a very simple device and the main components are a Bluetooth Low-Energy radio and an infrared emitter. It is a one-way communication device, meaning that the phone app sends a signal to the PUCK but receives nothing in return (other than the standard acknowledgment that the code has been received from the app to the Bluetooth radio).

Is PUCK portable?

Yes!  You can take PUCK with you anywhere, so if you hate remotes in your hotel room, for instance, you can just use PUCK.

Does PUCK use a battery?

PUCK is powered from a replaceable 2032 coin cell battery.  It ships with an Energizer battery that lasts between 6 months and a year under regular usage, but is easily replaceable.

Am I able to still use my original TV remote after installing this device? I want to use PUCK as a backup.

Yes!  The IR emitter on PUCK is offset to the side so it will not cover the IR sensor on the TV (if atttached directly to your TV).

My TV does not have IR. Will PUCK work with wi fi?

No.  The target device must be able to be controlled by an IR remote.  Currently, PUCK only communicates with devices using infrared, and communicates with the phone using Bluetooth Low-Energy.

Will PUCK work for a ceiling fan?

Yes!  PUCK has device codes for several models/brands of ceiling fans. Please check device compatibility at getpuck.com/search to ensure compatibility.